Posted on 04-Oct-2011 by Ryan in : About Us, Chalk Talk, Instructions
The SJ Chalk Talk Series focuses on clarifying questions and concerns from our recent customer feedback survey. Don’t hesitate to ask for more information in the comments section of each post!
You know what’s frustrating? Calling a company’s customer service about your account or order, navigating through a series of prompts and questions about your second cousin’s health history, and then frantically trying to press “0″ when you reach their additional options in Portuguese.
We recently refreshed our phone system to be the complete opposite: easy and helpful. If you press…
You reach our Spanish customer service reps. Yes, we repeat: we do have multiple Spanish-speaking representatives. Or, maybe we should say, “Se habla Español.”
This option directs you to the first available customer service rep to place an order. While we don’t mind chatting about the weather or sports, we ultimately want to help you place your order efficiently. Our reps are very knowledgeable about our TV parts and policies, but we don’t offer tech support at this time.
Need to return a TV part? Hit this number and we’ll walk you through this process. Check out our Returns Policy for more details and download our Returns Checklist.
This is the line for everything related to our ShopJimmy Stores program.
General questions, meet general or specific answers. Again, we don’t offer tech support at this time.
That’s it! Simple enough, right? As always, feel free to email us anytime!