The SJ Chalk Talk Series focuses on clarifying questions and concerns from our recent customer feedback survey. Don’t hesitate to ask for more information in the comments section of each post!
It’s common knowledge that most profanity is neatly packaged in four letters. Not in our industry. You can make a tech shiver in his switches with just three letters.
We hate saying it. You hate hearing it. Here’s what we’re doing to stock up.
1. Simply, we’re buying more TVs. The TVs we buy are brand new with broken screens, so the parts we sell have never been used. We’re also sourcing more new TV parts directly from manufacturers to meet the fluctuating demand for certain TV models.
2. We closely monitor your part requests and site searches, and we’ll continue to notify you if a part you wanted is back in-stock. If you head to any product page that’s OOS, you’ll see two green buttons: “Request This TV Part” and “Sign up to be notified when this product is back in stock.” Use “Request This TV Part” to inform our Sourcing Department that you’d like this part, and we’ll see if we can find it for you. Use the other button to set an alert for this product; if we get it back in-stock, we’ll send you an email to the address tied to your SJ account.
3. Our #1 inventory-related priority is getting our hands on more, quality TV parts. With that said, we don’t sell replacement TV screens. They are tough to inventory and tougher to ship. If you’re looking for one, we suggest checking out Union Electronics.
4. We’re bulking up our supply of TV Kits (a complete set of TV parts, panel not included, different than an Inverter Kit). If you search our TV Kit inventory (on our homepage), you’ll see we’ve added more brands and models in the past few weeks. We still believe that this program can help reduce misdiagnoses and increase first-time fixes, but your ongoing feedback is definitely encouraged.
Each business day, we add hundreds of TV parts to our inventory, so please check back regularly. We better go wash out our mouths with soap now. Our mothers wouldn’t like all this talk of profanity.