The SJ Chalk Talk Series focuses on clarifying questions and concerns from our recent customer feedback survey. Don’t hesitate to ask for more information in the comments section of each post!
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Have you ever tried to self-checkout at a busy grocery store? You feel smart for bypassing those long lines and maybe even a little smug knowing that you can bag your own groceries better. Heavy items on the bottom, play Tetris with the smaller items, separate the milk and liquids… that’s right, I just fit four bags worth of groceries into two!

Uh-oh.

Just as you bag your last yogurt, you get the dreaded, “Please remove the last item from the bagging area.” Cue eye rolling. You follow the prompt and ready your credit card only to be greeted with another message, “Please wait for an attendant.” You take a quick glance down the row of checkout stations and notice the lines dwindling faster than your patience. You give your best “Help me, now!” look to the attendant, he or she seemingly crawls over to your station, taps a few buttons on the monitor, and nonchalantly tells you that it’s okay to swipe your credit card. You leave the store swearing off self-checkout forever.

Sound a bit familiar? We want to make sure you never experience that frustration when you checkout on ShopJimmy. Thus, we made a few updates that we think you’ll like:

- We streamlined our checkout process. No more steps or unnecessary fields. You can clearly see how many fields you need to complete and how close you are from clicking the “Place Order” button and moving on with your life.

- We added PayPal. We repeat: In addition to credit card processing, you can now use your PayPal account to place your order.

- We checked and double-checked our security features. Every point in our checkout process is secure and safe. As usual, we never store credit card information and never relay your personal information to third parties.

- We’re also adding the option to checkout via your Amazon account soon.

So, next time you’re ready to order TV parts on ShopJimmy, confidently navigate over to self-checkout and place your order quickly and efficiently!

(Just remember that we have a bunch of friendly Customer Service Reps that can also “bag” TV part orders better than just about anyone else online.)

The SJ Chalk Talk Series focuses on clarifying questions and concerns from our recent customer feedback survey. Don’t hesitate to ask for more information in the comments section of each post!
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When we talk to others about what we do, we usually say we’re a “TV parts distributor.” Shipping our TV parts to you in a timely and cost-effective manner is our core business, and we’re doing everything we can to make sure we’re exceeding your expectations. Let’s track some of our shipping policies and procedures…

- Monday through Friday, we ship same-day if you place your order by 3:15 pm CST. If you’re a weekend warrior or a holiday shopper, we’ll ship your order on the next business day.

- Due to our distribution center’s system, we can’t cancel orders. We moved our inventory to this third-party location (about 30 miles away) to improve our shipping processes, but this was the one major downfall of the transition. We sincerely apologize for the inconvenience.

- UPS is our only domestic shipping option for three reasons: speed, traceability, and cost. Over the past four years, we’ve found that UPS is the best at tracking and delivering our packages on-time and under budget. We tested both USPS and FedEx many times and consistently discovered that UPS was better.

- If we’re able to ship your order same-day, we’ll email you tracking info by 6 pm CST. On the rare occurrence that we’re unable to ship your order same-day (business days), you should get tracking info the next business day. Please don’t hesitate to contact us if you don’t receive tracking info within the time frames described above.

- Use this map as a guideline for approximate UPS Ground transit times. We’ll add this to our new checkout process coming soon.





- We can ship on your UPS account. Please contact Will (will@shopjimmy.com) and he’ll walk you through that process.

- We do offer shipping deals and discounts to customers who order from us regularly. If you aren’t currently one of these lucky ducks, please contact us and we’ll see what we can do!

Finally, we are constantly working with UPS to lower our rates. Don’t be surprised, however, if you see a shipping discount land in your inbox in the coming weeks!

The SJ Chalk Talk Series focuses on clarifying questions and concerns from our recent customer feedback survey. Don’t hesitate to ask for more information in the comments section of each post!
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It’s common knowledge that most profanity is neatly packaged in four letters. Not in our industry. You can make a tech shiver in his switches with just three letters.

O.O.S.

We hate saying it. You hate hearing it. Here’s what we’re doing to stock up.

1. Simply, we’re buying more TVs. The TVs we buy are brand new with broken screens, so the parts we sell have never been used. We’re also sourcing more new TV parts directly from manufacturers to meet the fluctuating demand for certain TV models.

2. We closely monitor your part requests and site searches, and we’ll continue to notify you if a part you wanted is back in-stock. If you head to any product page that’s OOS, you’ll see two green buttons: “Request This TV Part” and “Sign up to be notified when this product is back in stock.” Use “Request This TV Part” to inform our Sourcing Department that you’d like this part, and we’ll see if we can find it for you. Use the other button to set an alert for this product; if we get it back in-stock, we’ll send you an email to the address tied to your SJ account.

3. Our #1 inventory-related priority is getting our hands on more, quality TV parts. With that said, we don’t sell replacement TV screens. They are tough to inventory and tougher to ship. If you’re looking for one, we suggest checking out Union Electronics.

4. We’re bulking up our supply of TV Kits (a complete set of TV parts, panel not included, different than an Inverter Kit). If you search our TV Kit inventory (on our homepage), you’ll see we’ve added more brands and models in the past few weeks. We still believe that this program can help reduce misdiagnoses and increase first-time fixes, but your ongoing feedback is definitely encouraged.

Each business day, we add hundreds of TV parts to our inventory, so please check back regularly. We better go wash out our mouths with soap now. Our mothers wouldn’t like all this talk of profanity.

The SJ Chalk Talk Series focuses on clarifying questions and concerns from our recent customer feedback survey. Don’t hesitate to ask for more information in the comments section of each post!
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You know what’s frustrating? Calling a company’s customer service about your account or order, navigating through a series of prompts and questions about your second cousin’s health history, and then frantically trying to press “0″ when you reach their additional options in Portuguese.

We recently refreshed our phone system to be the complete opposite: easy and helpful. If you press…

You reach our Spanish customer service reps. Yes, we repeat: we do have multiple Spanish-speaking representatives. Or, maybe we should say, “Se habla Español.”


This option directs you to the first available customer service rep to place an order. While we don’t mind chatting about the weather or sports, we ultimately want to help you place your order efficiently. Our reps are very knowledgeable about our TV parts and policies, but we don’t offer tech support at this time.

Need to return a TV part? Hit this number and we’ll walk you through this process. Check out our Returns Policy for more details and download our Returns Checklist.


This is the line for everything related to our ShopJimmy Stores program.



General questions, meet general or specific answers. Again, we don’t offer tech support at this time.


That’s it! Simple enough, right? As always, feel free to email us anytime!