Location: Duncanville, Texas

Years in business: Family owned for 47 years

Certifications/Specialties: MST, CET, Mitsubishi Certified Technician, Plus One Solutions background checked technicians

Brands serviced: Mitsubishi, Samsung, Sony, Philips, Viore, and all other brands

Words of wisdom: A wise man once said, “We might have chicken today, but feathers tomorrow.” This was talking about the up and down business that we are in, and this remark was made in the 70′s. Don’t think things have changed a lot.

What kind of TV do you have in your living room? Samsung 55″ LED

Favorite TV show or movie? Anchorman (Chris’ note: This is probably one of the most often quoted movies in the Customer Service Department. My favorite lines: “60% percent of the time, it works every time.” or “Brick killed a guy!” Tough call.)

What sets you apart from other TV repair techs? Customer Service. That is first and foremost in our business model. We think that it gets passed over so easily when you don’t feel like the warranty companies are paying like they used to. But the business that we have chosen, is up and down with the changes in technology. It’s kind of like a salmon fighting upstream. We think that instead of swimming upstream fighting against the current, we need to embrace the flow of technology and stop fighting it.

Location: 27633 John R Road, Madison Heights, MI 48071-3364

Online at: http://northerntv.net/

Years in business: 72

Certifications/Specialties: LCD TV, Plasma TV, Hi-Fi Audio, Antique Audio, Vintage Audio, Turntables, Tape Decks, Vacuum Cleaners, Film & Tape Conversions, and Fire Restoration of Electronics

Brands serviced: All makes and models

Words of wisdom (TV or business related) : We’ll get your product back in the saddle again. We’ll get your product’s blood pressure and cholesterol checked and call you in the morning. We offer the same old fashioned customer service that we did over 70 years ago.

Favorite TV repair story: We sold and serviced the first tvs in Metro-Detroit. We actually have the 3rd tv set sold, after WWII, in our shop on display. The owner had to move to FL and donated it back to us. (Chris’ note: You can see that in the picture RIGHT BEHIND THAT SUPER-AWESOME ROBOT FROM LOST IN SPACE!!!!)

What kind of TV do you have in your living room? Sharp

Favorite TV show or movie? Show: Good Morning America, Movie: Patton

What sets you apart from other TV repair techs? We offer more services than our competitors, who are some of the best in Metro-Detroit. We’ve been in business for 72 years. Some of our competitors actually started their careers with Northern TV.

Hello, faithful blog readers! We’re bringing back a blog series from a few years ago: ShopJimmy Featured Technician! (Hence my clever title.) We’re going to try to make this a regular thing, so if you want your shop to get the ShopJimmy treatment, let us know!

Location: Carlsbad, New Mexico

Years in business: 2.5 years young

TV brands serviced: Samsung, Toshiba, LG, Sharp, Sony, Hitachi, Mitsubishi, Philips, Funai, Orion, Panasonic, Yamaha, Syntechs (Vizio), Sears/KMart, Walmart/Sam’s Club, NEW, Nexicore, NSA, Assurant, Warrantech, Aarons, Service Net, Captovis.

We will work on anything — smartphones, tube radio’s, slot machines, video games.

Words of wisdom (TV repair or business related): The customer is always right even when they’re not, which is almost always!

Favorite TV repair story: After getting a 7 year old DLP set covered under warranty, the customer slathered his race car with our logo and phone number in HUGE letters and numbers!!

A guy pulled me over asking about the lettering on my truck. I said it says “TV repairs.” He asked, “What kind of TVs do you work on?” I said, “The kind that plug into the wall.”

What kind of TV do you have in your living room? Samsung 50″ LCD

Favorite TV show or movie? Star Wars, Futurama, King of the Hill, Breaking Bad, Walking Dead [Chris' note: Our customers have such excellent taste.]

What sets you apart from other TV repair techs? We are honest, reliable, always try to get the repair done right as quickly as possible.

Anything else you want to add? I worked for General Motors at Cadillac for 20 years and Saturn for 6 years. I got a lot of tech training from Caddy, and the customer satisfaction training Saturn provided was second to none in the industry. I try to bring those technical and customer support values learned into my company. Little things like removing your shoes going into a customers house, or just showing up on time as promised, and conducting yourself professionally go a long way in those customers recommending you as a repair center.