Posted on : 03-Oct-2012 | By : Ryan | In : About Us, Instructions, SJTV
Our website search works best when you search by TV part number, but we know it can be tricky to find the right number amongst all of your TV’s boards, labels, components, and text.
To make this process a little easier, we’ve created a playlist of video tutorials to help you better understand TV parts and their part numbers. So, sit back, relax, grab some popcorn, and learn!
Posted on : 18-Jul-2012 | By : Ryan | In : Instructions, SJTV
If you’ve ever had to repair a Panasonic TV, you have more than likely experienced the joy of trying to decipher the dreaded A board suffix grid. The entire reason that this grid exists is because Panasonic has produced multiple A boards, with the same board number, and then differentiated them by suffix. The suffix consists of 2 letters that follow the base board number and can be used to find the exact main board needed for your repair.
One example is part TXN/A1LFUUS. The official Panasonic part number is not always on the board but the board number, TNPH0831, is listed right on the middle in yellow print. If you were to search just the board number without the suffix on our site, you would receive 14 results. 14! You could then narrow it down by model number, but you would still have multiple boards to choose from. The next step is to locate the grid. The most common place it is placed on A boards is near the edge of the board closest to the tuner and component plugs. You will want to turn the board so your left hand is holding the bottom corner nearest the cable tuner. Now you have full view of the suffix grid and can begin!
You will first notice a long yellow checker board with yellow dots scattered throughout the grid. If you look just above that grid there is an eprom IC (looks like a tiny black ramp with metal on each side) the important part is just above that. You will also notice there are 5 resistor points enclosed in a yellow grid. Starting from the left, which is the side closest to the edge, you want to check for open or closed resistors. Open resistors means there is no jumper connecting the 2 solder points. If they are closed, that means there is a small coated metal piece connecting the 2 silver solder points. In this example, there is a jumper in the first space and the last. Now, to the grid for deciphering!
Drop directly below to the yellow grid. Since we now know the suffix will correspond with a dot on the first and last space, that is what to look for. Scanning down every row, look at each individual space. The only row that matches up is AT. Follow that specific row, left to right, to see the dots match the jumpers. Ta-da! That reveals the board number and suffix to be: TNPH0831AT. You are now a Panasonic suffix expert!
Have any questions? Do hesitate to contact us anytime!
Posted on : 19-Apr-2012 | By : Chris | In : About Us, HDTV News, Instructions
DLP chips are pretty popular these days. Heck, they even help fight cancer! This doesn’t necessarily mean, however, that they are a cure-all for your DLP TV problems. Looking to get some more information on this TV part, I talked to Randy, our resident DLP guru. This is what I found out:
How often do DLP chips go bad?
Surprisingly, it’s pretty rare. It’s much more likely that your color wheel or lamp is going to go before your DLP chip does.
What are the most common causes of DLP malfunction?
In most cases, it’s just dust or general household debris sneaking through the vents in your TV and settling in the most inconvenient areas possible. It’s important to know that DLP chips are made out of hundreds and hundreds of micro-mirrors, making them impossible to individually polish.
How difficult is it to install a new DLP chip?
Initial installation is pretty easy. Basically, you’re just unscrewing a brace and popping the chip out and replacing it with the new one and screwing it down. The tough part comes with the calibration. You need to center the IC, which is… tricky. Remember, you are dealing with a mirror, so as you move the “formatter” (a flat board with what looks like a processor socket where the chip sits) up, the picture will go down. The best thing you can do is mark the positions of the formatter with a magic marker before you actually touch anything. That will save you a lot of hassle.
My DLP TV is acting kind of wonky. How do I know if it’s the DLP chip?
Good question! The most common symptom is “stars” or “snow.” Another common problem is a completely white screen or a completely black screen. This usually indicates something falling into the electro-mechanical servos that move the chip, causing it to be stuck in the “on” or “off” position. Should you see a greenish, general hue, it’s usually the formatter itself. Other common problems are swollen caps on the power supply or a dead bulb. Color issues and stripes, no matter what, are never caused by a bad DLP chip. They are like Charlie Chaplin. They only do black and white.
Now, I don’t want to make this sound like I am bad-mouthing DLP sets. They might be a bit older tech-wise, but this is a proven technology that has been around since the 1980′s. And the picture produced by a properly maintained unit is top notch. If you are interested in taking a look at our DLP chip inventory, you can check them out here.
Posted on : 17-Feb-2012 | By : Nathan | In : Funny, Instructions
What are you working on?
This Westinghouse model. It’s a real head scratcher.
Why is that?
Well, we’ve got all these different versions of the TV. And the different versions have different versions. Seriously goofy.
Don’t they all have different part numbers? Just do what we normally do and give them unique part numbers.
It’s not that simple. The main units do and don’t have consistent part numbers.
That makes soooo much sense… uh what?!
Well the board number T.RSC8.10A 11153 is on all of the…
So they’re all the same!
No, stop inter…
They have to be. The board number matches.
Enough. Listen. The board number and layout is uniform across all versions of this model. However, they aren’t the same. Each version has its own programming to work with the different panel manufacturers.
How do you know it won’t work?
How do you think I know? I tried it. Look what happens when you put a main from the AUO version into the Samsung version.
I see… well, they should label them differently with a sticker or something so there’s no confusion.
Oh they do, but the sticker causes more confusion.
Why? It should be clear that the sticker with the Samsung-esque panel number is for the Samsung version.
That’s what I thought at first, too. But the AUO version uses the Samsung number sometimes. But like I said before, they aren’t equivalents. Same happens with the CMO version. As a matter of fact, they all just have random panel numbers.
Seems strange. Well, what about these other numbers? They seem more generic. Are they relevant?
Not even close. They’re just as bad as the panel numbers. See how you can find the same number on the Samsung version and AUO version again?
Well dang! What do you plan on doing?
We have to emphasize the reasons we know they work together. And try to list them on the site in the least confusing manner.
How do we know what ones work where?
The ones that come from the same version with the same panel will only work in that same version and panel.
Ewww… what a mess. Is this the only instance of that?
Noooo… this is happening with a lot of models. Look at T.RSC7.11A 9537.
Yeah, gross. Even though all of those boards look identical, they aren’t the same?
Exactly. Look, these aren’t even for the same brands and models anymore. We’ve got RCA’s ranging from 26-46 inches. There is a plasma model for Viore. Westinghouse boards with more confusing panel info listed. It’s a real mess. We are doing our best to clean them up, but it takes time.
So it’s not just Westinghouse. All kinds of brands are jumping on board. Why do they all have the same board?
They’re all buying the same generic board from a third party and uploading their software to it. They are probably saving a lot of money doing it this way — sadly they aren’t marking them in a consistent manner. We have to be a lot more cautious selling these boards. We could get all kinds of customers claiming defective boards when really it is the wrong version. It’s pretty tough to narrow it down, but model and panel information should get people to the right place. Don’t trust the numbers on the boards, we only include them because we’re all programmed to search by them.
Well thanks for that. I sure hope these guys straighten out sooner or later and stop yanking everyone’s chain.
Posted on : 14-Feb-2012 | By : Chris | In : About Us, Instructions
Sure it could. You could call and just happen to talk to me. Otherwise, here are some other ways to maximize your awesome quotient when you are ordering parts from us:
Be a scout!
We’ve all heard this saying, and sure, it’s pretty fundamental, but it still rings true: Be prepared. You’re a busy person, and while chattin’ it up with cool people like Jenni or Keith might be fun, I’m sure you’ve got some other stuff on your agenda.
A few things are required when you’re getting information from us. If you’re trying to order a part, the very best thing you can do is have the part at hand. In almost all cases, the information you need is right there. If you’re returning a part, make sure you have your invoice handy. With a little preparation, you can be right back to business in just a few minutes. Yay for efficiency!
What do you mean billing address?
To be fair, it is a bit of a misnomer because, in most cases, we aren’t sending you anything like a bill. What we’re referring to is the address tied to your credit card bill. If we have that wrong, we get an error called “AVS mismatch” and you end up with a pending charge on your card and boatload of bureaucratic nonsense to blast through to get it removed.
Double check your cart!
Before you complete your online order, it’s a good idea to take another look at the items in your cart and their quantities. We constantly hear from customers who accidentally order extra parts that they don’t need and are stuck paying shipping and possible restocking fees. Believe me, I hate, HATE charging people extra when a quick glance at their items/quantities could have prevented an awkward customer service experience. Also, keep in mind that our our order process is geared to get our parts into your hot little hands as soon as humanly possible. Because of this, changing or canceling orders, even after just a few minutes, is near impossible.
Have your card handy!
While many companies do hold on to your card numbers for your convenience, we don’t for your security. Seriously, we worry. We’d also like you to buckle your seat belt and obey the speed limits. We’re kind of like your grandmother in that respect.
Have any other ideas for how we improve? Let us know in the comments of this post! Thanks!
Posted on : 02-Feb-2012 | By : Ryan | In : About Us, Instructions, Website Update
We spend a great deal of time trying to find and test substitute TV parts. If you scroll down to the bottom of many product pages, you’ll notice that we have a “Substitute Parts” section:
These are compatible parts that we’ve researched and tested. Yes, one of our experienced TV techs has actually tested every substitute on our website. To make finding these substitutes easier for you, especially on out-of-stock TV parts, we also added this section (“These TV Parts Also Work”) near the top of the product page:
If you know of a proven substitute and it’s not listed on the product page of its compatible TV part, please use the “Let us know!” link to inform us! If we’re able to test and confirm your tip, we’ll gladly give you a discount toward your next purchase! Thanks for your help.
Posted on : 29-Nov-2011 | By : Chris | In : Instructions
As you well know, we here at ShopJimmy will do just about anything to keep our customers happy. To that end, I’ve put together a few tips for making your TV part shopping experience as simple and as fun as possible.
#1 – Log in!
Yeah, I know. Duh, Chris. Well, I’m just making sure, as it is the best way to make sure you are getting a look at all the possible options while searching for your part.
#2 – Have the part in hand!
This one is really important. Parts manufacturers don’t always make it easy to find replacement parts. There may be 20 different numbers on the part or only two numbers. You may find yourself scratching your head wondering if there could be some strange conspiracy to keep you from fixing your TV, and while I’m not saying that a tinfoil hat won’t keep them from intercepting your brainwaves, I will tell you that having the part in front of you while you search greatly increases your odds of getting the right part on your first attempt.
#3 – Assume nothing!
Yeah, the part you see on the site is identical. Yeah, we have your model listed. Yeah, a few of the numbers match. BUT, that pesky manufacturer part number refuses to match yours. So much so, it’s practically sneering at you. It’s easy to think, “If it looks like a duck, quacks like a duck, and walks like a duck, it must be a duck.” Well, unfortunately with TV parts, it may be a guy with a very realistic looking duck hat walking around just under the surface of the water. That’s why we emphasize the importance of the part number. It really is the only way to be 100% sure.
#4 – Exploit your resources!
While we always recommend going to a TV repair shop, we also understand that there are those of you out there who like to do everything yourself. So, what if you are unsure of a diagnosis or need a bit of tech advice? While we don’t provide tech support, you can get some quality tips from a couple of reputable sites like www.fixya.com or www.tv-forums.com. Once you figure out which part you need, swing back to us and we’ll do our best to help you find it!
#5 – Grab two empty soup cans and a string!
Call us! We love to here from you! We’ve got a well-trained (and good looking) staff of Customer Service Reps that will always go the extra mile to make sure your SJ experience is awesome. Got phonophobia? Click on our “Live Chat” (upper right-hand corner of any page) and let your fingers do the talking! Or, you can always email us at email@example.com and we will get back to you as fast as humanly possible.
Posted on : 17-Nov-2011 | By : Ryan | In : Instructions, SJ News, SJ Stores Program
For those who are registered techs in our system and have participated in our Stores program — buying or selling — please note this update, test it with your account, and maybe even post it to your computer monitor bezel as a reminder.
In order to view search results for Stores’ TV parts below our inventory, you must be logged into your account. Otherwise, if you search for a part on our site, you’ll see this:
As the above image instructs, click “here” to login to your account. After you’ve successfully logged into your account, you will be redirected back to your search results displaying Stores’ inventory:
If you have any questions, please contact us! Thanks for your cooperation.
This post is courtesy of Rich, our Technical Supervisor and self-proclaimed distant relative to Prince William.
We’ve noticed a little change on BN96-11408F boards! While the new version of this board is almost identical to the old one, there is one small change that might stump you. The connector SCN102 is either flat to the board or standing vertically depending on which version you get.
So, you’re thinking, big deal which way it goes, and you plug in your power cable. Guess what happens?
Due to the locking tab on the cable, almost everyone connects it the wrong way on the flat connector (with the locking tab upwards – the only way it will connect). When they changed the direction they didn’t change connectors, which forces your cable to connect backwards!
The solution? Cut off the cable lock – I know, I know – it’s there for a reason, your cable will fly out, time will go backwards and the universe will end. The good news is that it is held firmly enough by friction. If you’re really concerned, break out the hot glue gun or some tape. As long as your power cable’s connected the same way your old one was (e.g. if the black index wire was on the left and it’s still on the left with the new board) all will be good and it will work like normal.
While we’re not sure of the reason for the change, the good news is it’s easy to work around. If the thought of cutting a customer’s cable is damaging to your delicate customer service sensibilities, you can always take out each pin and rearrange them – although explaining the hour of labor they saved might make up for a removed cable lock!
Posted on : 04-Oct-2011 | By : Ryan | In : About Us, Chalk Talk, Instructions
The SJ Chalk Talk Series focuses on clarifying questions and concerns from our recent customer feedback survey. Don’t hesitate to ask for more information in the comments section of each post!
You know what’s frustrating? Calling a company’s customer service about your account or order, navigating through a series of prompts and questions about your second cousin’s health history, and then frantically trying to press “0″ when you reach their additional options in Portuguese.
We recently refreshed our phone system to be the complete opposite: easy and helpful. If you press…
You reach our Spanish customer service reps. Yes, we repeat: we do have multiple Spanish-speaking representatives. Or, maybe we should say, “Se habla Español.”
This option directs you to the first available customer service rep to place an order. While we don’t mind chatting about the weather or sports, we ultimately want to help you place your order efficiently. Our reps are very knowledgeable about our TV parts and policies, but we don’t offer tech support at this time.
Need to return a TV part? Hit this number and we’ll walk you through this process. Check out our Returns Policy for more details and download our Returns Checklist.
This is the line for everything related to our ShopJimmy Stores program.
General questions, meet general or specific answers. Again, we don’t offer tech support at this time.
That’s it! Simple enough, right? As always, feel free to email us anytime!
Are amber and green LEDs flashing after replacing the main board on your Sony TV?
Cause: For all 2010 Sony LCD TV models, replacement main boards (BAL-Board or BUHS-Board) are shipped without software installed.
Solution: Do not fear! Once you install the replacement board, a visit here (and some clicking) will give you the correct software. You just need a flash drive (I prefer an awesome Hello Kitty flash drive) to install it on your TV.
The TV will be in retail mode, so it needs to be changed in the menu afterward.
What models and parts does this effect?
- KDL32EX40B A-1772-835-A
- KDL32EX700 A-1763-462-A
- KDL40EX40B A-1772-835-A
- KDL40EX700 A-1763-462-A
- KDL40EX703 A-1763-462-A
- KDL40HX701 A-1761-160-A
- KDL40NX700 A-1765-668-A
- KDL46EX700 A-1763-462-A
- KDL46EX701 A-1763-462-A
- KDL46EX703 A-1763-462-A
- KDL46HX701 A-1761-160-A
- KDL46NX700 A-1765-668-A
- KDL46NX800 A-1765-668-B
- KDL52EX700 A-1763-462-A
- KDL52EX701 A-1763-462-A
- KDL52EX703 A-1763-462-A
- KDL52NX800 A-1765-668-B
- KDL55HX701 A-1761-160-A
- KDL60EX700 A-1763-462-A
- KDL60EX701 A-1763-462-A
- KDL60EX703 A-1763-462-A
- KDL60NX800 A-1765-668-B
- KDL60NX801 A-1765-668-B
If you have more information on this subject (or others) please share! We’re always eager to pass along helpful tips to our customers!
Posted on : 15-Aug-2011 | By : Ryan | In : Instructions, SJ News, Website Update
From time to time, we desperately need your help. This, friends, is one of those instances.
1. Go here: http://avsjimmy.shopjimmy.com/tv-parts/bp94-02661a-samsung-power-supply.htm
2. If you receive an error message, email us immediately (firstname.lastname@example.org) and we’ll give you further instructions.
3. If you help us fix this website “bug,” we’ll give you 50% off your next order!
Also, if you ever come across an error on our site and think it’s our bad, email us (email@example.com) and we’ll do a little “CSI: SJ” and investigate the issue. If our fingerprints are all over the crime scene, we’ll give you a coupon for 10% off!
Thanks for your help!
We just updated our website with a new header (the top of the site) and footer (the bottom of the site). As you can tell, we changed some of the navigation at the top. Here are some tips to aid your new ShopJimmy experience:
1. Use the “TV Parts” drop-down to search by our top TV brands and TV parts.
2. Our “Help” section will (hopefully!) answer every question you may have about: shipping, returns, international delivery, what we do to help technicians, a new Spanish help section, and our “Find a TV Repair Shop” tool.
3. Want to learn more about us and connect on Facebook or Twitter? Check out the links in our “About Us” section!
If you notice anything odd about the design, please let us know. Thanks!
(Yes, we know our blog isn’t updated yet. Patience. Baby steps. We’ll get it updated ASAP!)