FREE 2-DAY SHIPPING IN USA / INDUSTRY LEADING WARRANTY / PRICE BEAT GUARANTEE
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- Searching for a Part
- Common Questions
- Do you have a catalog?
- Do I need a customer account to make a purchase?
- How do I set-up a customer account?
- Do you price match other replacement parts distributors?
- Do you price match eBay sellers?
- Do you offer discounts to repair shops?
- How do I update my customer information?
- What if I forgot my password?
- Help! How can I talk to someone?
- Payment
- About Us
- Who the heck are you?
- Where are you located?
- What kind of inventory do you have?
- Where do you get your parts?
- Are your parts new or used?
- Do you inspect your parts?
- What's a ShopJimmy Rebuild part?
- Do you sell replacement TV screens?
- Why should I purchase a part from you?
- What are your shipping and returns policies?
- How are you giving back to the community?
- What are you doing to better the environment?
- Help! How can I talk to someone?
Searching for a Part
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How do I search for a part?
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We recommend searching by part number. Partial searches do work. You can also find the brand of TV on our homepage and navigate to your specific part.
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What information do I need to search for a part?
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Here's an example for a Sony search:
- For Sony models, we typically list them as "KDL-XXXXXXX", allowing you to search as broadly or specifically as you want.
- If you type "KDL-40", you will see a list of parts for all 40" Bravias.
- If you type "KDL-40S", you'll narrow your search to the S Series of 40" Bravias.
- If you type "KDL-40S2100" or "KDL-40S3000", you'll find the specific model.
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What if the part I want is out of stock?
- A:
If you go to that part's product page, you'll see a "Request This TV Part" button. This will direct you to a form to complete. If/when we receive that part, we'll make sure to contact you immediately.
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Do you offer tech support?
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Yes! Please email sales@shopjimmy.com and we'll direct your email to our experienced and helpful techs. Also, you can call us or LiveChat anytime Monday – Friday 8 am to 3:30 pm CST and Saturday - Sunday 10 am to 4 pm CST.
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What if I'm not sure which part I need?
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Send us an email (sales@shopjimmy.com) and we'll have one of our awesome TV repair technicians help you out! Otherwise, you can call us or LiveChat (Monday – Friday 8 am to 3:30 pm CST and Saturday - Sunday 10 am to 4 pm CST) and we'll direct you to our Tech Support department.
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Common Questions
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Do you have a catalog?
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No. We don't have a catalog. Since our inventory changes rapidly, it's easier for us to stay up-to-date if we display our inventory online. And we like saving trees.
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Do I need a customer account to make a purchase?
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Nope! You can checkout as a guest. If you do plan on ordering TV parts from us more than once, however, we suggest that you create an account! All of your information is secure and safe. We'll never give your contact information to third parties. For added security, we DO NOT keep your financial information on file.
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How do I set-up a customer account?
- A:
Click My Account at the top right of any page to set-up your account. You can also call us, and one of our friendly Customer Service Representatives will help you set-up your account. All of your information is secure and safe. We'll never give your contact information to third parties. For added security, we DO NOT keep your financial information on file.
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Do you price match other replacement parts distributors?
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Yes. We will BEAT any in-stock, distributor price (with a 90-day warranty) by 15%. If you see a lower price online, call or email us. Show us the link to our competitor’s page with their pricing, and if they have a 90-day warranty and the part is in-stock, we’ll beat that price by 15%! While we offer customer discounts to frequent buyers, we don't match competitors' customer discounts. We will match, however, active coupon codes from competing distributors!
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Do you price match eBay sellers?
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Yes and no. We review these on a case-by-case basis. Show us a link to their product’s pricing, and we’ll work with you to determine a fair price.
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Do you offer discounts to repair shops?
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Yes. We offer 15% off and free shipping (on orders over $75) to all NESDA members. We also give "frequent customer" discounts. We determine these discounts based on quantity of orders each quarter. For more information, please contact adam@shopjimmy.com.
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How do I update my customer information?
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Click My Account at the top right of any page to login to your account. From there, you will find 'My Dashboard', where you'll be able to edit all of your customer information.
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What if I forgot my password?
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Click My Account at the top right of any page, find the "Forgot Password" link and enter the email address tied to your ShopJimmy account. We will send you an email with your new password. We recommend changing it right away!
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Payment
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What forms of payment do you accept?
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We accept American Express, Visa, MasterCard, Discover, and credit card "gift certificates." We also accept checks or money orders: we'll ship your purchase as soon as we receive them.
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Is it safe to use my credit card or debit card on your site?
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Yes. We use Secure Sockets Layer (SSL) technology to ensure the privacy and security of your information. We're also a verified Authorize.Net merchant. We might be jokesters at times, but the security of your information is no joking matter.
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What do you do with my payment information?
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We value the security of your payment information, so we never keep it on file. We secure and adjust payment information every transaction. For billing and management, you will be able to view the type of credit card used and the last four digits of the card.
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Do you have any core charges?
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No. We don't have any core charges. We're hardcore like that.
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About Us
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Who the heck are you?
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Glad you asked! We're a TV replacement parts supplier located in majestic, mild (we wish!) Bloomington, MN. We have a growing inventory of over 290,000 TV parts. Our specialty, besides rooting for the Twins and Vikings, is providing the highest quality, lowest-priced TV parts and making our customers happy. We also pride ourselves on recycling millions of pounds of e-waste every year!
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Where are you located??
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Bloomington, MN. We try to incorporate our honest, Midwestern values in every facet of our business.
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What kind of inventory do you have?
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The vast majority of our inventory is TV replacement parts. You can search our entire inventory by keyword, such as "LCD" or "backlight inverter" or "Sony". You can also search our entire inventory by part number (suggested) or model number.
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Where do you get your parts?
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The majority of our parts are reclaimed from new TVs damaged during manufacturer-to-retailer shipping.
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Are your parts new or used?
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Neither? Our parts are "reclaimed" or "harvested." Technically, we can't say they're "new" because they don't have an OEM number and we didn't purchase them from the manufacturer. But, they're not "used" because we reclaimed them from new TVs damaged during shipping.
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Do you inspect your parts?
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From reclaiming to shipping, all of our parts go through a three-point inspection. Our defective part return rate is around 3% (not too shabby for our industry) and dropping.
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What's a ShopJimmy Rebuild part?
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Our Rebuild parts are refurbished and tested (depending on the defect) by our technicians in our warehouse. Some of these parts may have ''cosmetic'' defects (broken connectors, small cracks, or burn marks), but these defects will not affect the performance of the part. Our Rebuild parts carry the same warranty as our new/unused parts.
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Do you sell replacement TV screens?
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Due to the method we receive damaged TVs (almost all of them have broken screens), we do not sell replacement screens.
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Why should I purchase a part from you?
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We'll beat any distributor price (with a 90-day warranty) by 15%. We offer discounts to frequent buyers, repair shops, and NESDA members. All of our US orders ship FREE 2-day and every order ships SAME DAY if purchased by 3:15 CST (Monday – Friday).
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What are your shipping and returns policies?
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At the top of this page, you'll see a Shipping and Returns Questions link. This will take you to a comprehensive outline of our policies. You can also find links to these policies at the bottom right corner of every page.
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How are you giving back to the community?
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We donate all proceeds from remote control sales to the Children's Hospitals and Clinics of Minnesota. We also like to volunteer from time to time.
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What are you doing to better the environment?
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We're actually doing a lot! In fact, we recycled over 1.9 million pounds of e-waste in 2011!
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Help! How can I talk to someone?
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Great question! Call us at (877) 881-6492 or (952) 881-6492. We're here to help Monday – Friday 8 am to 8 pm CST and Saturday - Sunday 10 am to 4 pm CST. Email us anytime at sales@shopjimmy.com.
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Help! How can I talk to someone?
Address
9201 Penn Ave S.
Suite 40
Bloomington, MN 55431
Work
(952) 881-6492
Toll Free
(877) 881-6492
Phone Hours
Mon-Fri (8am-8pm CST)
Sat-Sun (10am-4pm CST)
Fax
(952) 884-5028
ShopJimmy Blog
shopjimmy.com/blog
Follow us on Twitter
twitter.com/shopjimmy
Friend us on Facebook
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Watch us on Youtube
youtube.com/shopjimmy