Delivery
• After I place an order, when will you deliver it?
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If you place an order before 20:15 GMT (Monday – Friday), your order will despatch the same day. All purchases made after 20:15 GMT will despatch the next business day.
• How long will it take before I receive my order?
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Coming soon! We're compiling region-specific estimated delivery dates for each delivery method.
• Can I expedite my delivery?
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We will ship UPS Worldwide Express and UPS Worldwide Express Saver. Prices vary based on delivery zip code, weight, box size, and declared value.
• Do you deliver to addresses outside the UK and Europe?
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Yes! We’ll ship here and there and everywhere, except maybe Antarctica. Our TV spares aren’t frost-resistant.
• Will I have to sign for my package?
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Although we don’t require a signature, this is at the discretion of the delivery driver.
• Will I have to pay duties, taxes, and fees?
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All international shipments are subject to duties and taxes, and may incur additional service fees from the carrier that are not reflected in the shipment price and will be collected upon delivery by the carrier.
• What should I do if my order/package is lost?
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Please check all doors and around your property. If you still can't find the package 24 hours after the delivery confirmation, please contact us. We will initiate a "Lost Package Claim" with the carrier. If you need a replacement order shipped immediately (claims take up to 10 business days), we will charge you for that replacement order and -- if the carrier did lose original order -- we will refund you in full for the original order. Otherwise, once the claim is resolved and if the carrier lost the package, we will send you a replacement order at no cost (if available) or refund you in full. If the carrier's investigation leads to a delivery confirmation, please report the stolen property to your local police department.
Order Status
• What is the status of my order?
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At any time, you can login to your Customer Account and view the status of your order. We also email your tracking number, as well as, any status updates on your order.
• How can I track my order?
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When you complete a purchase, we will email a tracking number, which you can track on both UPS.com and Google. We will also email any status updates regarding your order.
• How do I cancel or change my order?
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Unfortunately, our inventory and despatch process does not allow for canceled orders. We will, however, accept returns, but a restocking fee may apply.
Returns
• Do you accept returns?
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Yes. We will take back any new/unused product over $25 (subtotal). Please contact us before returning your purchase to receive a Return Authorization Number (RMA Number). Returned orders WILL NOT be processed without a valid RMA Number. RMA Numbers are available for 30 days after the order date. New/Unused purchases can be returned at the purchaser's expense for a refund, minus the initial shipping charge on the purchase. Our Returns Department must receive your return within 14 days after you received your RMA Number. If you are a ShopJimmy Gray or White Member (login to your account if you're not sure and you'll see your group membership on your "Account Dashboard"), you will be charged a 20% restocking fee for any new/unused product.
TV Kits:
There are no new/unused returns on TV Kits, as each part is fully tested. However, all of our TV Kits do carry a 180-day warranty. If you encounter a defective TV Kit during this warranty period, please contact Jon (jon@shopjimmy.com). We handle TV Kit Warranty Claims on a case-by-case basis.
Please return all TV parts included in your TV Kit. For security purposes, all of our TV Kits are marked with a ShopJimmy TV Kit identifier, so your Warranty Claim will be visually inspected for that identifying marking. If this marking is not present on the TV Kit, the claim will be denied.
Expired Credit Cards:
If your credit card expires before the date of your refund, we will give you ShopJimmy Store Credit that matches the full amount of your refund.
• What if my spare is defective?
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Every TV part we sell is backed by a 180-day warranty (replacement DLP lamps carry a 12-month warranty). This warranty protects you from dead-on-arrival (DOA) and defective TV parts. Any product under $25 (subtotal) does not need to be returned; we will give you a full refund in ShopJimmy Store Credit. We also refund any shipping costs in ShopJimmy Store Credit.
If your TV part fails within its allotted warranty, please file a Warranty Claim with our Returns Department. To do this, please email us (returns@shopjimmy.com) with the following information: your order number and claim. Our Returns Department will then issue you a Return Authorization Number (RMA Number) via email and walk you through the returns process.
For security purposes, all of our TV parts are marked with our ShopJimmy identifier, so your Warranty Claim will be visually inspected for that identifying marking. If this marking is not present on the TV part(s), the claim will be denied and you will be notified by phone.
If your Warranty Claim is accepted, we will send you a replacement part(s). If we do not have a compatible, replacement part in-stock, we will refund you:
- Within 3 months of your order date: We will refund you in full via the payment method you used to place the order.
- After 3 months (and up to the end of the warranty period): We will refund you in full via ShopJimmy credit, which can be used toward future ShopJimmy purchases with no expiration.
Puerto Rico Defective Returns Disclaimer:
If your Warranty Claim is accepted, we will send you a replacement part(s). If we do not have a compatible replacement part(s) in-stock, we will refund you the subtotal cost of the defective parts(s). ShopJimmy Store Credit will be applied to cover the return shipping cost up to $15.
• I didn’t order the right spare. Can I return it?
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Yes. We will take back any new/unused product over $25 (subtotal). Please contact us before returning your purchase to receive a Return Authorization Number (RMA Number). Returned orders WILL NOT be processed without a valid RMA Number. RMA Numbers are available for 30 days after the order date. New/Unused purchases can be returned at the purchaser's expense for a refund, minus the initial shipping charge on the purchase. Our Returns Department must receive your return within 14 days after you received your RMA Number. If you are a ShopJimmy Gray or White Member (login to your account if you're not sure and you'll see your group membership on your "Account Dashboard"), you will be charged a 20% restocking fee for any new/unused product.
TV Kits:
There are no new/unused returns on TV Kits, as each part is fully tested. However, all of our TV Kits do carry a 180-day warranty. If you encounter a defective TV Kit during this warranty period, please contact Jon (jon@shopjimmy.com). We handle TV Kit Warranty Claims on a case-by-case basis.
Please return all TV parts included in your TV Kit. For security purposes, all of our TV Kits are marked with a ShopJimmy TV Kit identifier, so your Warranty Claim will be visually inspected for that identifying marking. If this marking is not present on the TV Kit, the claim will be denied.
Expired Credit Cards:
If your credit card expires before the date of your refund, we will give you ShopJimmy Store Credit that matches the full amount of your refund.
• What's an RMA Number? Why do I need it?
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In order to complete a return, you must have a Return Authorization Number (RMA Number). Please contact us before sending a return to receive your RMA Number. Return orders will NOT be processed without a valid RMA Number. The RMA Number must be visible on the OUTSIDE of the package. If the RMA Number is not visible on the outside of the package, the Returns Department will not process your return.
• When will I be credited for my return?
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You will be credited for your return in 7 to 14 business days.
Help!
• Help! How can I talk to someone?
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Great question! Call us at (+1) 877-881-6492 or (+1) 952-881-6492. We're here to help Monday – Friday 14:00 to 22:00 GMT and Saturday - Sunday 14:00 GMT to 20:00 GMT. Email us anytime at sales@shopjimmy.com.
