Delivery

1. Q:

   After I place an order, when will you deliver it?

   A:

   If you place an order before 20:15 GMT (Monday – Friday), your order will despatch the same day. All purchases made after 20:15 GMT will despatch the next business day.

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2. Q:

   How long will it take before I receive my order?

   A:

   Coming soon! We're compiling region-specific estimated delivery dates for each delivery method.

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3. Q:

   Can I expedite my delivery?

   A:

   We will ship UPS Worldwide Express and UPS Worldwide Express Saver. Prices vary based on delivery zip code, weight, box size, and declared value.

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4. Q:

   Do you deliver to addresses outside the UK and Europe?

   A:

   Yes! We’ll ship here and there and everywhere, except maybe Antarctica. Our TV spares aren’t frost-resistant.

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5. Q:

   Will I have to sign for my package?

   A:

   Although we don’t require a signature, this is at the discretion of the delivery driver.

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6. Q:

   Will I have to pay duties, taxes and fees?

   A:

   All international shipments are subject to duties and taxes, and may incur additional service fees from the carrier that are not reflected in the shipment price and will be collected upon delivery by the carrier.

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7. Q:

   Help! How can I talk to someone?

   A:

   Great question! Call us at (+1) 877-881-6492 or (+1) 952-881-6492. We're here to help Monday – Friday 14:00 to 22:00 GMT and Saturday - Sunday 14:00 GMT to 20:00 GMT. Email us anytime at sales@shopjimmy.com.

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Order Status

1. Q:

   What is the status of my order?

   A:

   At any time, you can login to your Customer Account and view the status of your order. We also email your tracking number, as well as, any status updates on your order.

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2. Q:

   How can I track my order?

   A:

   When you complete a purchase, we will email a tracking number, which you can track on both UPS.com and Google. We will also email any status updates regarding your order.

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3. Q:

   How do I cancel or change my order?

   A:

   Unfortunately, our inventory and despatch process does not allow for canceled orders. We will, however, accept returns, but a restocking fee may apply.

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4. Q:

   Help! How can I talk to someone?

   A:

   Great question! Call us at (+1) 877-881-6492 or (+1) 952-881-6492. We're here to help Monday – Friday 14:00 to 22:00 GMT and Saturday - Sunday 14:00 GMT to 20:00 GMT. Email us anytime at sales@shopjimmy.com.

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Returns

1. Q:

   Do you accept returns?

   A:

   We will take back any new or unused purchase over $25 (listed price). Please email us before returning your purchase, so that we may issue you a RETURN AUTHORIZATION NUMBER (RMA Number). The email must include: order number, part number(s) returned, model and serial number of TV repaired, and the reason for return (if defective, include a detailed description of defective symptoms). Returned orders WILL NOT be processed without a valid RMA Number. RMA Numbers are available for 30 days after the delivery date. New/Unused purchases can be returned at the purchaser's expense for a refund, minus the initial shipping charge on the purchase. You are liable for any import, export, or excise taxes and fees. Our Returns Department must receive your return within 45 days after you received your RMA Number. Our Restocking Fees are as follows:

   ● No Restocking Fee: There are no restocking fees on returned orders initiated (RMA Number Requested) before 7 calendar days past the order delivery date. We will refund your order amount minus original shipping charges.

   ● Up to 30% Restocking Fee: Returned orders initiated (RMA Number requested) 7-30 calendar days past the order delivery date may be subject to a restocking fee of up to 30%. We will refund your order amount minus original shipping charges.

   All international return shipping costs will be initially paid by the customer. Once the return is received and verified by our Returns Department, return shipping costs for "Defective" and "Wrong Part Sent" claims are eligible for a refund. Those refunds will be paid out in one of three ways (customer’s choice): store credit (coupon code), PayPal transfer, or mailed business check. A return shipping receipt will be required for all return shipping refunds.

   TV Kits:
   There are no new/unused returns on TV Kits, as each part is fully tested. However, all of our TV Kits do carry a 180-day warranty. If you encounter a defective TV Kit during this warranty period, please contact Jon (jon@shopjimmy.com). We handle TV Kit Warranty Claims on a case-by-case basis.

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2. Q:

   What if my spare is defective?

   A:

   Every TV part we sell is backed by a 180-day warranty (replacement DLP lamps carry a 12-month warranty). This warranty protects you from dead-on-arrival (DOA) and defective TV parts.

   If your TV part fails within its allotted warranty, please file a Warranty Claim with our Returns Department. To do this, please email us (returns@shopjimmy.com) with the following information: your order number and claim. Our Returns Department will then issue you a Return Authorization Number (RMA Number) via email and walk you through the returns process.

   For security purposes, all of our TV parts are marked with our ShopJimmy identifier, so your Warranty Claim will be visually inspected for that identifying marking. If this marking is not present on the TV part(s), the claim will be denied and you will be notified by phone.

   If your Warranty Claim is accepted, we will send you a replacement part(s). If we do not have a compatible, replacement part in-stock, we will refund you in full, including the return shipping cost (up to the outgoing shipping cost).

   Our Restocking Fee (20% for non-registered technicians) may apply to denied Warranty Claims. You are liable for any import, export, or excise taxes and fees.

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3. Q:

   I didn’t order the right spare. Can I return it?

   A:

   We will take back any new or unused purchase over $25 (listed price). Please email us before returning your purchase, so that we may issue you a RETURN AUTHORIZATION NUMBER (RMA Number). The email must include: order number, part number(s) returned, model and serial number of TV repaired, and the reason for return (if defective, include a detailed description of defective symptoms). Returned orders WILL NOT be processed without a valid RMA Number. RMA Numbers are available for 30 days after the delivery date. New/Unused purchases can be returned at the purchaser's expense for a refund, minus the initial shipping charge on the purchase. You are liable for any import, export, or excise taxes and fees. Our Returns Department must receive your return within 45 days after you received your RMA Number. Our Restocking Fees are as follows:

   ● No Restocking Fee: There are no restocking fees on returned orders initiated (RMA Number Requested) before 7 calendar days past the order delivery date. We will refund your order amount minus original shipping charges.

   ● Up to 30% Restocking Fee: Returned orders initiated (RMA Number requested) 7-30 calendar days past the order delivery date may be subject to a restocking fee of up to 30%. We will refund your order amount minus original shipping charges.

   All international return shipping costs will be initially paid by the customer. Once the return is received and verified by our Returns Department, return shipping costs for "Defective" and "Wrong Part Sent" claims are eligible for a refund. Those refunds will be paid out in one of three ways (customer’s choice): store credit (coupon code), PayPal transfer, or mailed business check. A return shipping receipt will be required for all return shipment refunds.

   TV Kits:
   There are no new/unused returns on TV Kits, as each part is fully tested. However, all of our TV Kits do carry a 180-day warranty. If you encounter a defective TV Kit during this warranty period, please contact Jon (jon@shopjimmy.com). We handle TV Kit Warranty Claims on a case-by-case basis.

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4. Q:

   Do you have restocking fees?

   A:

   There are no restocking fees on returned orders initiated (RMA Number Requested) before 7 calendar days past the order delivery date. We will refund your order amount minus original shipping charges. Returned orders initiated (RMA Number requested) 7-30 calendar days past the order delivery date may be subject to a restocking fee of up to 30%. We will refund your order amount minus original shipping charges.

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5. Q:

   How should I package and despatch my return?

   A:

   Follow the 5 steps listed below:

   1. All items must be packed in their original bags and boxes.
   2. Sticker labels must be in their proper locations.
   3. Please contact us to receive a Return Authorization Number before returning any items.
   4. The Return Authorization Number (RMA Number) must be visible on the OUTSIDE of the package. If the RMA Number is not visible on the outside of the package, the Returns Department will not process your return.
   5. Make sure to obtain a tracking number and send it back to our address.

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6. Q:

   What's an RMA Number? Why do I need it?

   A:

   In order to complete a return, you must have a Return Authorization Number (RMA Number). Please email us before returning your purchase, so that we may issue you a RETURN AUTHORIZATION NUMBER (RMA Number). The email must include: order number, part number(s) returned, model and serial number of TV repaired, and the reason for return (if defective, include a detailed description of defective symptoms). Return orders will NOT be processed without a valid RMA Number. The RMA Number must be visible on the OUTSIDE of the package. If the RMA Number is not visible on the outside of the package, the Returns Department will not process your return.

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7. Q:

   When will I be credited for my return?

   A:

   You will be credited for your return in 7 to 14 business days.

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8. Q:

   Help! How can I talk to someone?

   A:

   Great question! Call us at (+1) 877-881-6492 or (+1) 952-881-6492. We're here to help Monday – Friday 14:00 to 22:00 GMT and Saturday - Sunday 14:00 GMT to 20:00 GMT. Email us anytime at sales@shopjimmy.com.

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