TV Parts

Shipping

1. Q:

   After I place an order, when will you ship it?

   A:

   If you place an order before 3:15 pm CST (Monday - Friday), your order will ship same day. All purchases made after 3:15 pm CST will ship the next business day.

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2. Q:

   How long will it take before I receive my order?

   A:

   Estimated delivery for UPS GROUND (standard shipping charge) is 5 business days from the date of purchase.

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3. Q:

   Can I expedite my shipping?

   A:

   We will ship UPS AIR (3-day, 2nd DAY AIR, and NEXT-DAY AIR). Prices vary based on delivery zip code, weight, box size, and declared value.

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4. Q:

   Do you ship to addresses outside the United States?

   A:

   Right now, we only ship to the United States, Puerto Rico, and Canada (if you're a certified technician). If you reside elsewhere, we're sure you live in an awesome place, and we apologize for the inconvenience.

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5. Q:

   Will I have to sign for my package?

   A:

   Although we don't require a signature, this is at the discretion of the delivery driver.

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Order Status

1. Q:

   What is the status of my order?

   A:

   At any time, you can login to your Customer Account and view the status of your order. We also email your tracking number, as well as, any status updates on your order.

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2. Q:

   How can I track my order?

   A:

   When you complete a purchase, we will email a tracking number, which you can track on both UPS.com and Google. We will also email any status updates regarding your order.

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3. Q:

   How do I cancel or change my order?

   A:

   Unfortunately, our inventory and shipping process does not allow for canceled orders. We will, however, accept returns, but we do have a restocking fee.

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Returns

1. Q:

   Do you accept returns?

   A:

   Yes. We will accept any new or unused purchase over $25 (listed price). Please contact us before returning your purchase, so we can issue you a Return Authorization Number (RMA Number). New/unused purchases can be sent back to us at the purchaser's expense, minus the initial shipping charge on the purchase. All new/unused returns are subject to a 30% restocking fee. RMA Numbers for new/unused parts are available for 14 calendar days after the date of delivery.

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2. Q:

   What if my part is defective?

   A:

   All parts are reclaimed from working units. You, the buyer, are protected against DOA (dead-on-arrival) parts, and all items have a 90-day warranty. DOA RMA Number request must be submitted within 14 days of delivery. If the part works when installed, but fails within 90 days, you, the buyer, must file a warranty claim. We do test all defective returns to verify their defective status. We will provide a replacement part for a DOA or warranty claim or a full refund (only if a replacement is not available). If you are having trouble with your purchase, please contact us immediately and we will issue you a Return Authorization Number and work with you to resolve the issue. Restocking fees do not apply to DOA or warranty returns.

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3. Q:

   I didn't order the right part. Can I return it?

   A:

   Yes. We will accept any new or unused purchase over $25 (listed price). Please contact us before returning your purchase, so we can issue you a Return Authorization Number (RMA Number). New/unused purchases can be sent back to us at the purchaser's expense, minus the initial shipping charge on the purchase. All new/unused returns are subject to a 30% restocking fee. RMA Numbers for new/unused parts are available for 14 calendar days after the date of delivery.

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4. Q:

   Do you have restocking fees?

   A:

   Yes. All new/unused returns are subject to a 30% restocking fee.

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5. Q:

   How should I package and ship my return?

   A:

   Follow the 5 steps listed below:

   1. All items must be packed in their original bags and boxes.
   2. Sticker labels must be in their proper locations.
   3. Please contact us to receive a Return Authorization Number before returning any items.
   4. The Return Authorization Number (RMA Number) must be visible on the OUTSIDE of the package. If the RMA Number is not visible on the outside of the package, we will refuse the package, and it will be returned to the sender at the expense of the sender.
   5. Make sure to obtain a tracking number and send it back to our address.

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6. Q:

   What's an RMA Number? Why do I need it?

   A:

   In order to complete a return, you must have a Return Authorization Number (RMA Number). Please contact us before sending a return to receive your RMA Number. Return orders will NOT be processed without a valid RMA Number. The RMA Number must be visible on the OUTSIDE of the package. If the RMA Number is not visible on the outside of the package, we will refuse the package, and it will be returned to the sender at the expense of the sender.

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7. Q:

   When will I be credited for my return?

   A:

   You will be credited for your return in 7 to 14 business days.

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Help! How can I talk to someone?

1. Q:

   Help! How can I talk to someone?

   A:

   Great question! Call us at (877) 881-6492 or (952) 881-6492. We're here to help Monday – Friday 8 am to 6 pm CST and Saturday 10 am to 4 pm CST. Email us anytime at sales@shopjimmy.com.

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