Shipping

1. Q:

   After I place an order, when will you ship it?

   A:

   If you place an order before 3:15 pm CST (Monday - Friday), your order will ship same day. All purchases made after 3:15 pm CST will ship the next business day.

   Return to Top

2. Q:

   How long will it take before I receive my order?

   A:

   We ship every US order FREE 2-day!

   Return to Top

3. Q:

   Can I expedite my shipping?

   A:

   We will ship UPS AIR (3-day, 2nd DAY AIR, and NEXT-DAY AIR -- all options expedited in business days). Prices vary based on delivery zip code, weight, box size, and declared value.

   Return to Top

4. Q:

   Do you ship to addresses outside the United States?

   A:

   Yes! We’ll ship here and there and everywhere, except maybe Antarctica. Our TV spares aren’t frost-resistant.

   Return to Top

5. Q:

   Will I have to sign for my package?

   A:

   Although we don't require a signature, this is at the discretion of the delivery driver.

   Return to Top

Order Status

1. Q:

   What is the status of my order?

   A:

   At any time, you can login to your Customer Account and view the status of your order. We also email your tracking number, as well as, any status updates on your order.

   Return to Top

2. Q:

   How can I track my order?

   A:

   When you complete a purchase, we will email a tracking number, which you can track on both UPS.com and Google. We will also email any status updates regarding your order.

   Return to Top

3. Q:

   How do I cancel or change my order?

   A:

   Unfortunately, our inventory and shipping process does not allow for canceled orders. We will, however, accept returns, but a restocking fee may apply.

   Return to Top

Returns

1. Q:

   Do you accept returns?

   A:

   Yes. We will take back any new/unused purchase over $25 (subtotal). Please contact us before returning your purchase to receive a Return Authorization Number (RMA Number). Returned orders WILL NOT be processed without a valid RMA Number. RMA Numbers are available for 30 days after the order date. New/Unused purchases can be returned at the purchaser's expense for a refund, minus the initial shipping charge on the purchase. Our Returns Department must receive your return within 14 days after you received your RMA Number. Our Restocking Fees are as follows:
   
   No Restocking Fee:
   - You must be a certified electronics technician. For certification, please email or fax one of the following: a certification of business, your business Tax ID form, and/or a bill in your company’s name.
   - Certified technicians have 30 days from order date to receive a RMA Number.
   
   20% Restocking Fee ($25 Maximum):
   - All other ShopJimmy customers have 30 days to receive a RMA Number and will be charged a 20% restocking fee (maximum of $25 per part).

   TV Kits:
   There are no new/unused returns on TV Kits, as each part is fully tested. However, all of our TV Kits do carry a 180-day warranty. If you encounter a defective TV Kit during this warranty period, please contact Jon (jon@shopjimmy.com). We handle TV Kit Warranty Claims on a case-by-case basis.

   Please return all TV parts included in your TV Kit. For security purposes, all of our TV Kits are marked with a ShopJimmy TV Kit identifier, so your Warranty Claim will be visually inspected for that identifying marking. If this marking is not present on the TV Kit, the claim will be denied.

   Return to Top

2. Q:

   What if my part is defective?

   A:

   Every TV part we sell is backed by a 180-day warranty (replacement DLP lamps carry a 12-month warranty). This warranty protects you from dead-on-arrival (DOA) and defective TV parts.

   If your TV part fails within its allotted warranty, please file a Warranty Claim with our Returns Department. To do this, please email us (returns@shopjimmy.com) with the following information: your order number and claim. Our Returns Department will then issue you a Return Authorization Number (RMA Number) via email and walk you through the returns process.

   For security purposes, all of our TV parts are marked with our ShopJimmy identifier, so your Warranty Claim will be visually inspected for that identifying marking. If this marking is not present on the TV part(s), the claim will be denied and you will be notified by phone.

   If your Warranty Claim is accepted, we will send you a replacement part(s). If we do not have a compatible, replacement part in-stock, we will refund you in full.

   Our Restocking Fee (20% for non-registered technicians) may apply to denied Warranty Claims.

   Return to Top

3. Q:

   I didn't order the right part. Can I return it?

   A:

   Yes. We will take back any new/unused purchase over $25 (subtotal). Please contact us before returning your purchase to receive a Return Authorization Number (RMA Number). Returned orders WILL NOT be processed without a valid RMA Number. RMA Numbers are available for 30 days after the order date. New/Unused purchases can be returned at the purchaser's expense for a refund, minus the initial shipping charge on the purchase. Our Returns Department must receive your return within 14 days after you received your RMA Number. Our Restocking Fees are as follows:
   
   No Restocking Fee:
   - You must be a certified electronics technician. For certification, please email or fax one of the following: a certification of business, your business Tax ID form, and/or a bill in your company’s name.
   - Certified technicians have 30 days from order date to receive a RMA Number.
   
   20% Restocking Fee ($25 Maximum):
   - All other ShopJimmy customers have 30 days to receive a RMA Number and will be charged a 20% restocking fee (maximum of $25 per part).

   TV Kits:
   There are no new/unused returns on TV Kits, as each part is fully tested. However, all of our TV Kits do carry a 180-day warranty. If you encounter a defective TV Kit during this warranty period, please contact Jon (jon@shopjimmy.com). We handle TV Kit Warranty Claims on a case-by-case basis.

   Please return all TV parts included in your TV Kit. For security purposes, all of our TV Kits are marked with a ShopJimmy TV Kit identifier, so your Warranty Claim will be visually inspected for that identifying marking. If this marking is not present on the TV Kit, the claim will be denied.

   Return to Top

4. Q:

   Do you have restocking fees?

   A:

   Our Restocking Fees are as follows:
   
   No Restocking Fee:
   - You must be a certified electronics technician. For certification, please email or fax one of the following: a certification of business, your business Tax ID form, and/or a bill in your company’s name.
   - Certified technicians have 30 days from order date to receive a RMA Number.
   
   20% Restocking Fee ($25 Maximum):
   - All other ShopJimmy customers have 30 days to receive a RMA Number and will be charged a 20% restocking fee (maximum of $25 per part).

   Return to Top

5. Q:

   How should I package and ship my return?

   A:

   Please make sure to follow these guidelines when returning your part(s) to ensure the proper and efficient processing of your return. Incorrect returns will be denied by our Returns Department and sent back to you at your expense. To prevent denied returns, we’ve provided you with an easy checklist:

   ● Is it within 30 days of when you placed this order?

   ● Have you called (952) 881-6492 or emailed returns@shopjimmy.com to receive a Return Authorization Number (RMA Number)?

   ● Does the part(s) you’re returning have our ShopJimmy identifier?

   ● Is your part(s) packed in the original bag, box, and includes original labels?

   ● Is the RMA Number visible on the OUTSIDE of the package? If the RMA Number is not visible on the outside of the package, the Returns Department will refuse the package, and it will be returned to you at your expense.

   ● Are you sending the return to our – ShopJimmy – address: 9201 Penn Ave S. Suite 23, Bloomington, MN 55431

   ● Will your return arrive at ShopJimmy within 14 days of when you received your RMA Number? The date you received your RMA Number is included within that number.

   Return to Top

6. Q:

   What's an RMA Number? Why do I need it?

   A:

   In order to complete a return, you must have a Return Authorization Number (RMA Number). Please contact us before returning your purchase to receive a Return Authorization Number (RMA Number). Returned orders WILL NOT be processed without a valid RMA Number. RMA Numbers are available for 30 days after the order date. New/Unused purchases can be returned at the purchaser's expense for a refund, minus the initial shipping charge on the purchase. Our Returns Department must receive your return within 14 days after you received your RMA Number. RMA Numbers must be visible on the OUTSIDE of the returns package. If the RMA Number is not visible on the outside of the package, the Returns Department will refuse the package, and it will be returned to you at your expense.

   Return to Top

7. Q:

   When will I be credited for my return?

   A:

   You will be credited for your return in 7 to 14 business days.

   Return to Top

Help! How can I talk to someone?

1. Q:

   Help! How can I talk to someone?

   A:

   Great question! Call us at (877) 881-6492 or (952) 881-6492. We're here to help Monday – Friday 8 am to 8 pm CST and Saturday - Sunday 10 am to 4 pm CST. Email us anytime at sales@shopjimmy.com.

   Return to Top