Searching for a Part
How do I search for a TV part?
We always recommend searching by TV part number. Partial part number searches do work. If you don't know how to find your part number, please contact us and we'll be glad to help you. You can also visit our YouTube channel. We have lots of great tutorials on finding part numbers for different brands and TV types. You can also search by your TV model number to narrow your results, however some TV models have different part numbers.
What if the item I want is out of stock?
If you go to that items's product page, you'll see a field to enter your email address. As soon as that item is back in-stock, we will notify you via email!
What if I'm not sure which part I need?
We invite you to create a TV tech support ticket and our knowledgeable and experienced tech team will help you get on the right track to a successful repair. Here are a few other resources to reference...
1. Check out our TV tech support videos on our YouTube channel. We cover a variety of TV make/model/part diagnoses and fixes.
2. Also, don't hesitate to contact your local TV repair shop! They're always knowledgeable and ready to help.
When you figure out which TV part(s) you need, please reach out to us again and we'd be happy to help you track them down. Thanks for your understanding and we look forward to hearing from you again soon!
Common Questions
Do I need a customer account to make a purchase?
Nope! You can checkout as a guest. If you do plan on ordering TV parts from us more than once, however, we suggest that you create an account! All of your information is secure and safe. We'll never give your contact information to third parties. For added security, we DO NOT keep your financial information on file.
How do I set-up a customer account?
Click "Account" at the top right of any page to set-up your account. You can also email us, and one of our friendly Customer Service Representatives will help you set-up your account. All of your information is secure and safe. We'll never give your contact information to third parties. You can save your payment information, but for added security, we DO NOT keep your financial information on file.
Do you price match other replacement parts distributors?
Yes! We will match any in-stock, distributor price (with a 90-day warranty). If you see a lower price online, please email us. Show us the link to our competitor’s page with their pricing, and if they have a 90-day warranty and the part is in-stock, we’ll match their price! Any other customer/group discounts will not be added/applied to Price Match quotes. While we offer customer discounts to frequent buyers, we don't match competitors' customer discounts.
Do you price match eBay sellers?
Yes and no. We review these on a case-by-case basis. Show us a link to their product’s pricing, and we’ll work with you to determine a fair price.
How do I update my customer information?
Click “Account” at the top right of any page to log into your account. From there, you will find links to edit all of your customer information.
What if I forgot my password?
Click "Account" at the top right of any page and then click the "Forgot your password?" link under the "Sign in" section. We will email you with a link to reset your password.
When will you ship my order and when will I receive it?
If you place an order before 4:00pm CT (Monday - Friday), we will ship your order that day! All purchases made after 4:00pm CT will ship the next business day. Unless you upgrade your shipping method, any order in the US will arrive at your doorstep in 1-5 business days (depending on how close you live to us – we're in Minnesota).
Can I cancel my order after it's placed?
Unfortunately, our system doesn't allow that. You will need to contact us once you receive your order to start the return and refund process.
Shipping
Do you ship orders the same day?
Yes, we will ship any orders with in-stock products the same day before 4:00pm CT (Monday - Friday). Any order placed after 4:00pm CT will be shipped promptly the next business day (Monday - Friday). If your order contains back-ordered products, please reference those products' expected shipping date on their product page. Some of our products also do have lead times, so please make sure to note that and factor it into your order's time-in-transit. Please note that the shipping carriers and methods we use only deliver Monday - Friday.
When will I receive tracking information for my order?
As soon as your order is inspected, packed and ready to ship, we will send you an email with tracking information. Please contact us immediately if you don't receive this information within one business day.
Can you ship internationally?
Yes, we can ship our products to just about every country on this great, green Earth.
Payment
What forms of payment do you accept?
We accept American Express, Visa, MasterCard, Discover, PayPal, Apple Pay, Google Pay, and Amazon Pay.
What do you do with my payment information?
We value the security of your payment information, so we never keep it on file (it's stored through a secure third-party). We, ShopJimmy, can not access your complete payment information at any time.
About Us
Who the heck are you?
Glad you asked! We're a replacement parts supplier located in majestic, mild (we wish!) Burnsville, MN. We have a growing inventory of over 600,000 TV parts, appliance parts, arcade parts, auto parts, tech tools and much more. Most importantly, we pride ourselves as having the lowest prices online, as well as, the best customer service in the industry!
Where are you located?
Burnsville, MN (just south of Minneapolis). We try to incorporate our honest, Midwestern values in every facet of our business.
What kind of inventory do you have?
The majority of our inventory is TV replacement parts, but we also large and small appliance parts, arcade parts, auto parts and more. You can search our entire inventory by product type or keyword, such as "LCD" or "backlight inverter" or "Sony.” If you're looking for a replacement TV part, we suggest starting your search by its part number.
Where do you get your parts?
It depends! Some of our TV parts are reclaimed from TVs damaged during freight shipping, but we also source and manufacture certain parts to meet demand. We also manufacture appliance parts and harvest them from new, refurbished, and used units.
Do you inspect your parts?
From reclaiming to shipping, all of our parts go through a three-point inspection. Our defective part return rate is around 3% (not too shabby for our industry) and dropping.
Do you sell replacement TV screens or panels?
Sorry! We don't carry any replacement TV panels or screens. Replacement TV panels and screens are usually quite expensive for customers and tough to stock for us. However, if you'd like to continue searching for a panel, the two most important pieces of information to have are your TV model number (found on the back of your TV) and your TV panel number (found on the inside of your TV on the back of the panel). Unfortunately, you should expect to spend about 80% of the cost of your TV on a replacement panel. We hope this information is helpful!